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  1. #1
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    Jul 2013
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    5

    Default HTC Warranty repair is absolutely awful and totally unhelpful

    Hi I doubt anyone at HTC reads these but for all of you out there who experience faults with your HTC 8X phones.... god help us all. Mine has been in three times now for the same fault and in advance of the last visit I was assured a replacement phone as it was the third visit. Surprise surprise the phone has been repaired with the same method as the first repair and despatched back to me....... I have raised a complaint direct with HTC and also now on this forum and will sign up and detail this on every site I can find. Oh.... the fault by the way...... it freezes when you take a call and the screen goes black. This means if the other party doesn't hang up you cant either and I have been caught out on two calls so far which is embarrassing.

  2. #2
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    Mar 2012
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    9

    Default Re: HTC Warranty repair is absolutely awful and totally unhelpful

    Why use a Windows phone out of idle curiosity?

    Sent from my ADR6425LVW using Tapatalk 2

  3. #3
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    Jul 2013
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    All the systems I use for my business are Microsoft related.... Office 365, CRM and mobile communications so not having a windows phone would be a retrograde step. ... HTC are still causing problems for me with this phone and it is now around 4 months since I last wrote. HTC Warranty repair is still absolutely useless and they are totally unhelpful and a little absent with the truth.

  4. #4
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    Aug 2013
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    uk, earth
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    Thumbs down HTC Repair (UK) - 10 weeks to repair HTC One and counting!!

    Hi All,

    for anyone thinking of purchasing one of these device I think you may wish to consider the following. I have been waiting for HTC repair to fix a manufacturers defect since 10th July. They now appear to have lost my phone. As follows:
    - 10th July - reported a crack around the device. HTC advised that they would need to escalate the issue on ow to handle the case.
    - 7th August - (1 month after reporting the problem) HTC made arrangement to pick up the device for repair.
    - 16th August - received my HTC One. The cracks were still present + the glass was not fitted correctly.
    - 20th August - send off for second repair
    Today it becomes apparent that HTC have lost my device. They say it was repaired, and sent to UPS, who do not acknowledge receipt of it.

    Unfortunately HTC are now going to investigate. I have requested a replacement handset many times from them, but they insist they get three attempts at the repair. Given previous experience this is likely to take weeks. Again I requested a replacement device today, but no. They insist the suffering must continue until HTC, putting itself first at the expense of its customers, has executed it processes and procedures.

    I have been a HTC fan since the htc desire. I am very sad to say that I would not recommend the HTC One, because they are poorly manufactured, as per my thread http://forum.xda-developers.com/show....php?t=2408050

    In addition to this, I will never buy a HTC device again because of the appalling service. Even if my HTC One turns up tomorrow, and it is perfect, I will be returning it to ee. This is purely because I have learnt that you cannot rely on HTC to repair their device in a reasonable way.

    I can only hope that some one from HTC reads this, and decides to investigate, because they dont like the poor publicity. I doubt it though. My experience is that they are expert in saying sorry for poor service, but its only talk.

    One last point, which I think others may benefit from. The effort that I have had to go through with HTC to get as far as I have is huge. A truly high maintenance experience.

    Buy a HTC device at your peril!!!
    regards

    Zaphod

  5. #5
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    Jan 2015
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    7

    Default

    don't believe HTC cares about anything but getting your money for the purchase. I purchased 5 HTC 8x phone for $2750. 3 had bad proximity sensors after one year. I was told too bad, get another phone, all the while I had to pay $100 a month for another whole year for them, even after they had been trhown in the garbage a year earlier. They realesed the 8x as the Windows phone flagship, but I had to UPGRADE to a $50 cheap Lumia 521 JUST to get WP8.1.

    I will never purchase any HTC product ever again.

  6. #6
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    Jan 2015
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    Default

    Quote Originally Posted by rjamjm View Post
    Hi I doubt anyone at HTC reads these.
    Boy do I ever agree with this.

 

 

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