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  1. #1
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    Apr 2013
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    Default Pocket Dial 911 design flaw - HTC One (64gb)

    Just got the new HTC One 64gb

    note: I have had 3 other HTC devices so I will be relating my experiences to them


    I set a lock screen (using pattern)

    Just like most phones (by law) there is an emergency call button at bottom.
    Once pressed, you can dial or select from emergency call contacts, which auto populates with 911.
    This is different on older phones, as you had to dial the number and not just select it from a list.


    The flaw in this design is that the button for emergency call, is in the same screen position as the call button. And by default if you don't dial a number and press call, it takes the first contact/number item in the list. In the case for the emergency contacts, it is pre-populated with 911.

    So there you have it, and that is why in one day my phone pocket dialed 911 three times while playing at the park.

    Nothing like getting a callback from 911 asking if there is an emergency, and there are 50 screaming running kids around you while you try to keep calm and explain that you butt dialed 911. I am pretty sure I could recognize a slight uncertainty in the operators voice as I hung up the phone.

    I would like the ability to have to manually dial the number. This would extremely cut down the chances of calling an actual number.

    I have contacted my local Police Department and asked if there is a fine for this. Fortunately there is not a fine and it is quite common so that helps me rest assured that I will not crank up a bill for this issue. However, I am also a software developer and Interface designer and I know that if you make a vulnerability in a system, it will happen.

    I know there are laws that the phone manufacturers have to follow in accordance to emergency regulations, but all my older phones made you dial 911, and all the phones that I checked of friends this weekend do the same. And they don't accidentally dial 911.

    I talked to HTC and they said this is a feature and told me to try carrying the phone in my coat pocket and not my pants because the screen is heat sensitive. LOL. I said "I live in Southern California and I was playing at the park with my kids, it's 85-90F degrees.. I don't have a coat".

    Can we please come up with a way to solve this issue. If nothing else to keep the emergency calls to real emergencies. I can imagine that if I needed to get in touch with 911 and all operators are busy with pocket dials it could be a bit of a problem for everyone with true emergencies.

  2. #2
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    Apr 2013
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    Default Pseudo Emergency Number ??

    Is there a way to define your own emergency contacts... maybe this will allow me to put one at the top above the 911 setting. Hopefully this would stop the pocket dial.

  3. #3
    pyl
    pyl is offline
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    I also have a HTC one and the same thing just happened to me. I feel like this is a real design flaw. The "emergency call" is a wide button at the end of the screen, same as "call" button, it's very likely people could hit it twice. With the capability of heat sensitive, it's opening the gate to all sorts of possible ways of triggering the emergency call. It is more likely to add the burden to the local police department than provide the convenience.

    I found it's funny that HTC came up with the solution " try carrying the phone in coat pocket". Just do a patch and change the design of the GUI, please, don't add the burden of carrying an extra coat to your customer.

  4. #4
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    Oct 2013
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    New York
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    Default

    An option to make emergency calls even from your lock screen is a convenience to you people. I carry my devices in my jeans and never had such issues, until and unless you don't press the power button your phone doesn't show up the lock screen.

    I don't think there is any design issue in HTC One.





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    Work on my ship for 100 years or Die..!!

  5. #5
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    Apr 2014
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    My son has the HTC One. His phone has pocket dialed 911 close to 20 times. I think this is a very serious design flaw. Convenience is one thing but when we are causing police to divert resources for non-emergency issues it is serious. God forbid if he does need the police and they don't respond because of the constant false 911s. What is HTC doing about this issue?

  6. #6
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    Jun 2014
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    I bought the phone on 15 Feb and I was very glad . But, after a month, the pixels started flickering on every screen and in every application, especially games. It is irritating. Using it for some more time,the phone just shuts down automatically when 15% battery level is reached. I think a phone like this should not have issues like this. I am very upset with the device. I hope HTC will help me with the issues.

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