Thread: Phone re starting poll

Originally Posted by Zelle

Well this story continues. I called Virgin who replaced my desire with another desire (refurbished as Goodson stated would happen), I plug it in to charge and after a few hours start setup wizard with happy expectations that I no longer have problems. HOWEVER, 10 minutes (if that) into my setup it restarts itself - grrrrr! So I phone Virgin and the lady on the other end stated that they had never heard of this problem with the desires, she has one and half the office had one and nothing like this had ever happened! Of course I'm furious at her inference that I am causing this problem but I do think I must be the unluckiest person with an HTC to get two phones that have the same fault. (Of course we will never find out why the person who had my replacement phone first sent it back...)
I love the phone but I don't know if I can trust it. I'm constantly worried it will shut down when I'm on a call etc...

Ok, I'm now onto my third desire and so far it has been perfect. Only had it a few hours but no restart as yet. Thanks for the tips and I agree it would be good to see if there have been success stories that haven't involved simply replacing the phone like I have had to do.
Good luck to all

I contacted HTC and they have told to send the phone back to them. After the replacement/repair, do you loose all your settings on the phone?

Having the same problem with mines, glad I'm not the only one! sending the phone away to get fixed so fingers crossed it works!

I was having the same problems too . t-mobile contract .. 2 weeks into it .. phone starts rebooting , once or twice at first ..then it really got into it's stride and would dance a reboot dance all day if left. T-mobile thought they could fix it , 2 weeks later and still same rubbish ... htc said t-mobile shouldn't have had it they don't know what they are doing !... 5 weeks later and a now decidedly second hand looking desire is returned to me ... no rebooting problems .. yet ..BUT.. instead .... external scratches to the batt cover...looks like the gorilla that tried to repair it prised the back off at least twice using a garden fork... one time scratching across the mic. it was prised with such force!..aarrgghh. scratches to the screen... and it's glass! a dark mark under the glass that moves around, a rattle if shaken gently and behind batt cover ... torqs scews undone with same garden fork...
if this is standard of repair represents quality of workmanship then lord help us all....

ok.. operation.. batt lasts about 3hrs now ..with all apps ..everthing.. off ! ....off it goes to the repair centre ..batt drained by same gorilla then stands flat for weeks being repaired ..apparently lipo 's can be really abused as batts go ,but stood empty kills them for good ,hence clever - 'i'm nearly empty' - switch me off warning buzzers on high end rc toys... no wonder batts are coming back from htc knackered ... new batt on it's way from htc.
phone signal strengh now less than it was ... i guess new panic motherboards means moving antenna to not best position.. even worse with hand wrapped round it (maybe same for all mobiles?)
go into something say messages .. phone now wants to go to landscape view more often than not all on it's own ..annoying and never did before.
gets REALLY hot still
came back from repair centre in a scrappy old plastic bag with a screen protector on that looked as if it was doing more harm than good and thrown into it's box. to see was to believe.
mine has to go back again to try to fix these new problems... when will this farce end?

New, i guess these top end phones are 'Quietly brilliant' but after only 2 weeks use and months down the line, i wish i had never got it and would never recommend one ever...

'Quietly brilliant new,Quite S**t after a few weeks' ought to be their new slogan.

OK this is an old thread, but it seems the problems are far from solved. I have had my Desire since July 2010 and up to a few months ago it was perfect, then gradually I noticed the odd spontaneous reboot occuring. After a while it became more and more clear that it was rebooting when performing CPU intensive operations; I use ViewRanger, and scrolling around in the detail maps would inevitably produce a reboot. OK, so I could perhaps live with this, but then came the day when I needed to use Google maps with navigation in the car. The phone lasted about 3 minutes max, then went into continuous spontaneous rebooting. I had to pull over and remove the battery to stop it. The phone was quite hot at this point, on the lower 1/3 of the rear case, not the battery area. To cut a long shory short, I sent the phone back to HTC (it actually went to an approved repair centre), and they have replaced some part(s), designated "Receiver, AAC Electronics, SDRP061". I received the phone back yesterday after only 5 days - excellent turn-around time (!) and took it out for a test using Google navigation. Unfortunately the phone rebooted spontaneously after about 1 minute. I unpluged the car charger and tried again; the phone rebooted after about 2 minutes. So it seems that the problem is worse with the phone on charge (I have noticed this previously also) and whatever repair HTC are initially doing, isn't going to solve the problem in all cases. I am currently waiting for HTC to get back to me so I can return the phone again, hopefully to have the motherboard replaced this time.

JemClark - I have EXACTLY the same problems! Even down to stopping take battery out to get the navigation back... which still rebooted it. And the 7 vibrates have only just happened today. It's soooo annoying. Had my phone since Dec 2010 and until Late July/early Aug is has been great, but now it reboots more frequently, 5 times in a row the other day. And it's when I'm using apps like GoogleMaps or WordsWithFriends. I've kinda gathered that I now have to send it off for a new motherboard... but will this wipe everything on my phone? I'm not good with that part of things and would have no idea how to back everything up, or if it's even possible

ThisIsFreckles - My phone has just been collected by UPS for a second attempt at repair (fingers crossed). Regarding the 7 vibrates - I think this means that you definitely have a damaged CPU - I read that it's a faultcode built into the Snapdragon chipset, so you should automatically get the motherboard replaced when it goes for repair. Mine wasn't doing that, but it seems to be a progressive problem so it was only a matter of time. Regarding backing up the phone - I think you can find some utilities in the Market to back up to the MicroSD card (? anyone). I didn't use a backup utitilty myself since I only had map data and contacts to keep, and they were already backed up. What I did do was to make a list of all the apps I had downloaded, so when I received the phone back it was easy to download them all again. I also used a camera to photograph the layout of the app icons on the 7 screens - made it very easy to restore the phone to how it was! When you send the phone back, you only send the device itself; don't send the SIM, microSD, battery or back cover. Good luck!