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Thread: HTC Sync Manager - HTC Driver Installer fails - Win Vista (32-bit)

  1. #1
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    Default HTC Sync Manager - HTC Driver Installer fails - Win Vista (32-bit)

    Hi!

    Just got my new HTC Desire X and was hoping to connect it to my laptop HP Pavilion dv5/Win Vista 32-bit, but the installation fails at the HTC Driver Installer stage. An option is to continue with the installation despite the Driver Installer failing - if you choose to continue the Sync manager installs itself on the laptop, but cannot be connected with my Desire X - which can only be recognised as a mass storage device.

    The laptop meets all the requirements listed on: HTC Sync Manager also Desire X is on the list of compatible devices.

    I have disabled User account control on Win, disabled the antivirus software and ran the Sync Manager installation as an administrator, but nothing works. I've now uninstalled and installed the software several times, cleaned the registry but to no avail. I've also restarted the Desire X in between trials.

    I also tried to install the older HTC Sync - which installed seemingly without problem (including a version of HTC driver installer) but equally cannot connect with the Desire X - presumably because this software is not intended for use with Desire X?

    This is getting a little tiny bit annoying - as I really require this feature to work and would expect a basic function like connecting with a laptop/pc to be a basic essential function these days.

    Any help greatly appreciated!

    Thanks!

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    ...and glancing through the forum posts - I'm not exactly alone with these Driver Installer issues etc. connection issues - surely HTC have some ideas!
    TerryB likes this.

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    No solution I am afraid. I have EXACTLY the same problem and have also tried everything Susanna has listed when attempting installation on 32 and 64 bit Win 7 operating systems.
    best wishes

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    I had the exact same problem. My install process (that finally worked) looked like this.

    1. Install HTC Sync Manager (this will fail).
    2. After the HTC Driver Installer installation fails it will ask you if you want to continue the installation process. Don't click anything.
    3. Install the old HTC Sync software. It comes with a version of HTC Driver Installer that actually works.
    4. Continue the HTC Sync Manager installation. Everything will totally work now. ^^

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    I just tried to sync my phone one last time on PC to update calendars before transferring to my new Win 7 64 bit laptop and BOTH versions are now corrupted! I have had HTC One X for 6 months and whilst I love the phone, I will NEVER buy from HTC again once this contract is spent. Their customer service is the worst I have ever encountered. I have always had problems syncing and have emails from tech support saying that I should connect my phone as a hard drive and cut and paste my music onto my phone because my phone will not sync to my music using their product - Sync Manager.... The point of this sync manager program would be what? The only thing that syncs is my calendar which I really need; now, nothing syncs at all! I am reasonably competent with technology and at 45 I have never written a complaint on a forum, however feel so strongly about this appalling service that I am now writing this rant. How is it that a huge corporation cannot get it together to write a simple program to sync their own products. Whether you are an apple fan or not, at least they can sync their products. Shame on you HTC. This problem has been showing on your own website for 6 days and not one person has even bothered to acknowledge these customers. Disgusting.

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    Many thanks scriptfactory. SyncManager now installed and working with driver from HTC Snc.

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    Scriptfactory

    You appear to be the man/woman with the solution, however...

    Can I check I am doing it right? I am running Win 7 64bit with an HTC One X.

    Install Sync Manager until it gets to the point of failure, when I should then install Sync through to completion.

    When it completes do I then go back to Sync Manager and click the Yes button to continue with installation?

    Thsi is what I am doing but regrettably without success.

    Many thanks.

    Slim

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    Quote Originally Posted by scriptfactory View Post
    I had the exact same problem. My install process (that finally worked) looked like this. 1. Install HTC Sync Manager (this will fail). 2. After the HTC Driver Installer installation fails it will ask you if you want to continue the installation process. Don't click anything. 3. Install the old HTC Sync software. It comes with a version of HTC Driver Installer that actually works. 4. Continue the HTC Sync Manager installation. Everything will totally work now. ^^
    Fantastic, i've been pulling my hair out over this for 3 hours, I've just upgraded from an iPhone 4 and was starting to think I'd have to take the phone back 1 free Internets for you

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    Default Getting closer to a successful link

    I agree with earlier writers; the process is badly broken at install. There seem to be several install errors at fault (and a solution):

    -- The new phone software wants to use HTC Sync Manager, which dos not have the correct drivers.
    -- HTC Sync Manager deletes the old drivers without installing new ones properly
    -- HTC Sync installs the correct drivers, but is not called by the phone when the USB is connected.
    -- When HTC Sync Manager tries to update drivers, it (again) uninstalls the old ones without installing new ones.
    -- Device Manager needs a path o the proper drivers, but it's not in the HTC x86 directory.

    After an afternoon of trying, the proper procedure is:
    -- Download both the HTC Sync and HTC Sync Manager installation packages
    -- Start the install for HTC Sync Manager. It will uninstall the drivers and installer, then stop with an error. Device Manager will show a icon for Android Phone with no driver. (use Show Hidden Devices to see it)
    -- Without closing the error, start the install for HTC Sync and let it put the drivers back. Device Manager will show a lot of successful icons for disk drives, USB connections, and MY HTC with the phone.
    -- NOW let the HTC Sync Manager install continue and complete.
    -- Plug in the phone and let it open HTC Sync Manager. DO NOT LET HTC Sync Manager attempt to install any driver updates, as it will uninstall all of the old drivers, again.
    -- give things time to sync and wait for the discovery of all media to conclude.

    Good luck...Dave

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    Quote Originally Posted by drhamptn View Post
    I agree with earlier writers; the process is badly broken at install. There seem to be several install errors at fault (and a solution):

    -- The new phone software wants to use HTC Sync Manager, which dos not have the correct drivers.
    -- HTC Sync Manager deletes the old drivers without installing new ones properly
    -- HTC Sync installs the correct drivers, but is not called by the phone when the USB is connected.
    -- When HTC Sync Manager tries to update drivers, it (again) uninstalls the old ones without installing new ones.
    -- Device Manager needs a path o the proper drivers, but it's not in the HTC x86 directory.

    After an afternoon of trying, the proper procedure is:
    -- Download both the HTC Sync and HTC Sync Manager installation packages
    -- Start the install for HTC Sync Manager. It will uninstall the drivers and installer, then stop with an error. Device Manager will show a icon for Android Phone with no driver. (use Show Hidden Devices to see it)
    -- Without closing the error, start the install for HTC Sync and let it put the drivers back. Device Manager will show a lot of successful icons for disk drives, USB connections, and MY HTC with the phone.
    -- NOW let the HTC Sync Manager install continue and complete.
    -- Plug in the phone and let it open HTC Sync Manager. DO NOT LET HTC Sync Manager attempt to install any driver updates, as it will uninstall all of the old drivers, again.
    -- give things time to sync and wait for the discovery of all media to conclude.

    Good luck...Dave

    installation is terminated with the error message "CheckAndRemoveOldHTCDriver could not be found, ... incomplete download".
    I can't follow the steps as described. Sync Manager installation terminates with "CheckAndRemoveOldHTCDriver could not be found, ... incomplete download".

    Please help.

 

 
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