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Thread: HTC Sync Manager wont intall on WIN7 due to HTC Driver Installer error

  1. #1
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    Default HTC Sync Manager wont intall on WIN7 due to HTC Driver Installer error

    I'm trying to install HTC Sync manager for my new HTC One V phone. I downloaded latest copy from HTC website but when I try to install on WIN 7 64 I get the following installer error when it trys to install the HTC drivers

    DEBUG: Error 2203: Database: C:\Users\Neill\AppData\Local\Temp\{578F69EC-8162-4866-A0C9-CCC2669C4CF7}\2057.MST. Cannot open database file. System error -2147287038
    1: 2203 2: C:\Users\Neill\AppData\Local\Temp\{578F69EC-8162-4866-A0C9-CCC2669C4CF7}\2057.MST 3: -2147287038
    MSI (s) (2C:5C) [10:38:05:166]: Note: 1: 1708
    MSI (s) (2C:5C) [10:38:05:166]: Product: HTC Driver Installer -- Installation failed.

    Full log file attached. I've googled error and others seem to get similar. I have tried the various suggestins without success

    Please can you help?

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    From thread – HTC Driver installer fails – Win Vista (32 bit) – member by name of scriptfactory posted the following -

    had the exact same problem. My install process (that finally worked) looked like this.

    1. Install HTC Sync Manager (this will fail).
    2. After the HTC Driver Installer installation fails it will ask you if you want to continue the installation process. Don't click anything.
    3. Install the old HTC Sync software. It comes with a version of HTC Driver Installer that actually works.
    4. Continue the HTC Sync Manager installation. Everything will totally work now.

    Thanks to Scriptfactory as I have followed these instructions and it does actually work. I have the windows 7 64 bit and this worked; down side is you have both programs but you never know, HTC might sort it one day!
    Last edited by Sian; 11-11-2012 at 09:17 AM. Reason: forgot to add OS details

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    Sian

    I saw sriptfactory's post nad tried it but without success. I am running Win 7 64bit with an HTC One X.

    Can i check I am doing it right?

    Install Sync Manager until it gets to the point of failure, when I should then install Sync through to completion.

    When it completes do I then go back to Sync Manager and click the Yes button to continue with installation?

    Thsi is what I am doing but regrettably without success.

    Many thanks.

    Slim

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    Lightbulb Solution, also for HTC Driver Installer failed on Win8

    Quote Originally Posted by Neill525047 View Post
    I'm trying to install HTC Sync manager for my new HTC One V phone. I downloaded latest copy from HTC website but when I try to install on WIN 7 64 I get the following installer error when it trys to install the HTC drivers

    DEBUG: Error 2203: Database: C:\Users\Neill\AppData\Local\Temp\{578F69EC-8162-4866-A0C9-CCC2669C4CF7}\2057.MST. Cannot open database file. System error -2147287038
    1: 2203 2: C:\Users\Neill\AppData\Local\Temp\{578F69EC-8162-4866-A0C9-CCC2669C4CF7}\2057.MST 3: -2147287038
    MSI (s) (2C:5C) [10:38:05:166]: Note: 1: 1708
    MSI (s) (2C:5C) [10:38:05:166]: Product: HTC Driver Installer -- Installation failed.

    Full log file attached. I've googled error and others seem to get similar. I have tried the various suggestins without success

    Please can you help?
    I had the same problem on Wind8. Here is the workaround to this problem:

    Install HTC Sync, but when it pops-up and says the HTC Driver Installer failed, do not press OK or Cancel, but instead use Windows Explorer to search your User directory (usually under \Users\<yourname>) for "HTC". It should find a file called HTCDriverInstaller.exe. Copy this file to a new directory, then cancel out of the HTC Sync install.

    Now run HTCDriverInstaller.exe. It will fail as well but, again, do not press OK or Cancel yet. Use Windows Explorer to search your User directory again for "HTC", and this time you should find a file called HTCDriver.msi. Copy this file to a new directory, then cancel out of the HTCDriverInstaller install. You may also delete the HTCDriverInstaller.exe file at this point.

    Now run HTCDriver.msi, and it should successfully install the drivers. Save this file in case you need it again in the future.

    Restart the HTC Sync install, and it should see the drivers are already installed and so proceed directly to install the HTC Sync software.

    Hope this helps!


    Note to HTC: Do some decent testing on your software. A quick search will show that this problem is experienced by a lot of people over quite some time. I am a huge fan of HTC design, but one thing that always kills a company is when they take the attitude that 'older' models of devices no longer need software support, either because they think it's too expensive to support older phones, or because they think customers will then migrate to newer models. When a company refuses to properly support and update software for their existing hardware, then the next time I migrate, it will be to a different manufacturer.
    Navsteve likes this.

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    you're right! for the version I was installing I found the exe (HTCDriver_4.0.1.001_20121107.exe) in the %TEMP% folder (C:\Users\[username]\AppData\Local\Temp) in a folder in a folder ({C7571C4A-622A-4D5A-A4AA-0C32A04E53AF}\{26ECEF94-14F8-461F-97D6-11DCE98CEDD4}). This then put HTCDriver.msi in %temp%. When I ran the exe it errored because it couldn't find the transforms (mst's) in the folder with it. NB: I did get an error in the eventvwr: Product: IPTInstaller -- Error 1310. Error writing to file: C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Win7_x64\htcnprot.inf. Verify that you have access to... so I then reran the msi as administrator and selected 'repair', which then put the file in that folder.

    still getting the darned 'failed to mount/unmount sd card' error on sync tho

    Quote Originally Posted by danielmilloy View Post
    I had the same problem on Wind8. Here is the workaround to this problem:

    Install HTC Sync, but when it pops-up and says the HTC Driver Installer failed, do not press OK or Cancel, but instead use Windows Explorer to search your User directory (usually under \Users\<yourname>) for "HTC". It should find a file called HTCDriverInstaller.exe. Copy this file to a new directory, then cancel out of the HTC Sync install.

    Now run HTCDriverInstaller.exe. It will fail as well but, again, do not press OK or Cancel yet. Use Windows Explorer to search your User directory again for "HTC", and this time you should find a file called HTCDriver.msi. Copy this file to a new directory, then cancel out of the HTCDriverInstaller install. You may also delete the HTCDriverInstaller.exe file at this point.

    Now run HTCDriver.msi, and it should successfully install the drivers. Save this file in case you need it again in the future.

    Restart the HTC Sync install, and it should see the drivers are already installed and so proceed directly to install the HTC Sync software.

    Hope this helps!


    Note to HTC: Do some decent testing on your software. A quick search will show that this problem is experienced by a lot of people over quite some time. I am a huge fan of HTC design, but one thing that always kills a company is when they take the attitude that 'older' models of devices no longer need software support, either because they think it's too expensive to support older phones, or because they think customers will then migrate to newer models. When a company refuses to properly support and update software for their existing hardware, then the next time I migrate, it will be to a different manufacturer.
    Last edited by isisis; 01-16-2013 at 06:28 PM.

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    Default Installation of HTC Sync with Windows 8 not working

    I followed your instructions and HTC Sync is now working fine thanks to your workaround instructions. I have been battling this problem for the last two months ever since I upgraded from Vista to Windows 8. Several phone calls to HTC support were a waste of time. One of these days HTC will wake up and find they have no Customers left and wonder why it is so.
    Quote Originally Posted by danielmilloy View Post
    I had the same problem on Wind8. Here is the workaround to this problem:

    Install HTC Sync, but when it pops-up and says the HTC Driver Installer failed, do not press OK or Cancel, but instead use Windows Explorer to search your User directory (usually under \Users\<yourname>) for "HTC". It should find a file called HTCDriverInstaller.exe. Copy this file to a new directory, then cancel out of the HTC Sync install.

    Now run HTCDriverInstaller.exe. It will fail as well but, again, do not press OK or Cancel yet. Use Windows Explorer to search your User directory again for "HTC", and this time you should find a file called HTCDriver.msi. Copy this file to a new directory, then cancel out of the HTCDriverInstaller install. You may also delete the HTCDriverInstaller.exe file at this point.

    Now run HTCDriver.msi, and it should successfully install the drivers. Save this file in case you need it again in the future.

    Restart the HTC Sync install, and it should see the drivers are already installed and so proceed directly to install the HTC Sync software.

    Hope this helps!


    Note to HTC: Do some decent testing on your software. A quick search will show that this problem is experienced by a lot of people over quite some time. I am a huge fan of HTC design, but one thing that always kills a company is when they take the attitude that 'older' models of devices no longer need software support, either because they think it's too expensive to support older phones, or because they think customers will then migrate to newer models. When a company refuses to properly support and update software for their existing hardware, then the next time I migrate, it will be to a different manufacturer.

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    Last night I reinstalled synch manager, with the latest version from the website and it installed perfectly - the first time in months that a version has installed properly.
    I don't know if they've fixed their driver installer, or it's because I have drivers installed from SnapPea (which I'd used as an alternative sync programe). I suspect the latter, because I don't remember seeing the software installing new drivers when it installed sync manager. But I could be wrong.

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    I read many forums, I found this one today, I read about it, google and nothing. I see I'm not the only one with the Sync issue.

    I keep getting this pop from my PC. I tried everything, downloaded updates, PC updater, Windows Updater etc etc, and my HTC Evo 4G LTE can not connect to my PC. I'm about to start a new thread, but need to have two posts.


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    Default htc sync manager problems

    Quote Originally Posted by Neill525047 View Post
    I'm trying to install HTC Sync manager for my new HTC One V phone. I downloaded latest copy from HTC website but when I try to install on WIN 7 64 I get the following installer error when it trys to install the HTC drivers

    DEBUG: Error 2203: Database: C:\Users\Neill\AppData\Local\Temp\{578F69EC-8162-4866-A0C9-CCC2669C4CF7}\2057.MST. Cannot open database file. System error -2147287038
    1: 2203 2: C:\Users\Neill\AppData\Local\Temp\{578F69EC-8162-4866-A0C9-CCC2669C4CF7}\2057.MST 3: -2147287038
    MSI (s) (2C:5C) [10:38:05:166]: Note: 1: 1708
    MSI (s) (2C:5C) [10:38:05:166]: Product: HTC Driver Installer -- Installation failed.

    Full log file attached. I've googled error and others seem to get similar. I have tried the various suggestins without success

    Please can you help?
    Hi i had the same trouble best work around is install snappea, put phone into usb debygging mode let snappea install the usb drivers then exit snappea and install htc sync manager it should install now no problem

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    This is a good workaround. I had several attempts using HTC Helpdesk who failed to get HTC SYNC V 3.3.21 running on my HTC Desire HD. I had been running it under XP successfully but due to a hard-drive failure, installed WIN 7 on my new hard-drive and that's when a download of HTC SYN 3.3.21 failed due to the Andorid Driver (4.0.1.001) failing to install. I did exactly as described, using HTC Sync V 3.3.10 (November 2012) which I found on FileHorse.Com, I downloaded, allowed the install to move up until it had installed the Android Driver V4.0.0.009, and then killed the installation. I now have fully functioning HTC SYN 3.3.21 but with Android Driver 4.0.0.009 installed and everything works as before!

    HTC were helpful but not creative enough. Their last offer was to remote-control my PC and have a go using one of their agents. I have since closed the ticket.

    Good Luck if you have a similar problem. Apparently HTC will issue a new Update to HTC SYNC with updated Android Driver soon - but I shall wait and see and probably ignore unless there are other benefits and no problems flagged up by this forum.
    Message: DON'T CHANGE IT IF IT'S NOT BROKEN!

 

 
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