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  1. #1
    Member
    Join Date
    Mar 2012
    Posts
    2

    Default Phone screen randomly goes blank but responsive

    hi,
    I am facing a strange problem. I have had the sensation XE for a month or more now and did not face any problems. Have not installed anything other than from market. Day before yestersday night, i went to sleep with my phone at 60% battery left and alarms turned on for 6:00AM. When the alarm started ringing i saw that the screen was grey in color and could not turn the screen on, nor could see anything at all. I pressed the power button, but it turns off the alarm but the screen still stays grey but nothing is visible. The power button also does not help to switch off the phone neither does the volume keys help. I have to remove the battery and reinsert it to get the phone back to work. and when i switch it on again the battery is still 45%.
    I wrote to HTC service center and they asked me to do a master reset. I did, twice, but the problem still exists. Its so random that i cannot predict What triggers this. It happend once when i was doing nothing and nothind went off ( alaram, or call or message)
    This happened again today morning. Please advice. its really bugging to do this every morning.

  2. #2
    Member
    Join Date
    Mar 2012
    Posts
    2

    Default

    Anybody,anything??

  3. #3
    Senior Member
    Join Date
    Sep 2011
    Posts
    128

    Default

    Sorry, no.

    John

  4. #4
    Member
    Join Date
    Mar 2012
    Location
    Singapore
    Posts
    16

    Default

    It probably one of the following:

    1. One or more Apps that you obtained from Andriod Market(Now Google Play) is causing the problem. To test if this is the case, perform a Master reset, and install the Apps one by one with a day or two interval in between. If the problem return, after a particular Apps is install, avoid using it again

    2. Hardware problem, possibilities
    i. The voltage supplied to the screen is not Constance
    ii. The display circuit is defective
    If you have done everything on point 1 and yet problem persist, it probably fall into this which you will need to send your unit to HTC to check and repair.

    Hope this help =)

    Quote Originally Posted by suresh_new View Post
    hi,
    I am facing a strange problem. I have had the sensation XE for a month or more now and did not face any problems. Have not installed anything other than from market. Day before yestersday night, i went to sleep with my phone at 60% battery left and alarms turned on for 6:00AM. When the alarm started ringing i saw that the screen was grey in color and could not turn the screen on, nor could see anything at all. I pressed the power button, but it turns off the alarm but the screen still stays grey but nothing is visible. The power button also does not help to switch off the phone neither does the volume keys help. I have to remove the battery and reinsert it to get the phone back to work. and when i switch it on again the battery is still 45%.
    I wrote to HTC service center and they asked me to do a master reset. I did, twice, but the problem still exists. Its so random that i cannot predict What triggers this. It happend once when i was doing nothing and nothind went off ( alaram, or call or message)
    This happened again today morning. Please advice. its really bugging to do this every morning.

 

 

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