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  1. #1
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    Unhappy HTC Sensation Signal Problems

    I am wondering if anyone is having signal issues with the Sensation.
    I am already on my second handset as the first would not connect to the network at all.

    The replacement although a tiny bit better is constantly dropping out meaning I am faced with No Network and the phone being unusable.

    Sometimes the phone will be sitting static and when lifted will again drop to zero.

    I have tried the sim in my old phone, the HTC WIldfire and it is a constant 2 - 3 bars.

    Anyone any ideas?
    Last edited by The Eejit; 08-21-2011 at 03:13 PM.

  2. #2
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    Angry

    I've been having this problem on the Sensation also. It occurs overnight, when the phone is sitting still for 5-7 hours. I get up in the morning, pick up the phone, and it has 0 bars. There is no way to get the signal back except to restart the phone. During the day, when the phone is being moved around and used a lot, this does not happen. But sit it down and leave it sitting untouched for several hours and the signal is completely dead, which means overnight calls / emails / texts are being missed. I think it's going back to the store. This is unacceptable.

  3. #3
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    Default

    The reply I got from HTC!

    "Thank you for contacting us.


    In regards to the fluctuating signal strength on your HTC Sensation, I can help you with that.


    Every phone experiences a slight variation in signal strength when the antenna is covered in its entirety by a palm or fingers, however under normal circumstances this does not affect the performance of the phone. We are aware of questions about Sensation's signal strength when the antenna is fully blocked and we are investigating.


    I trust that this resolves your query, please do not hesitate to contact us again if required."

  4. #4
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    Default

    LOL, they're aware there are questions. Yeah, I'm sure that resolves it.

    I returned my problematic phone (was still within my 30 day return period) and the replacement I got is like a completely different phone. The front fascia fits very snugly into the back shell. The previous one I had, had a slight bit of play when pressing down on the screen.

    The power button has a distinct "clicky" feel when pressing it. The one I returned felt squishy.

    This one runs faster, with identical software installed, and the 2.3.4 OTA update installed in 5 minutes, while the old phone took 15.

    Finally, I'm getting approx 36 hours battery life, while with the old phone I was lucky to get 22. So if you're still in your return window, take it back and get a replacement. My replacement is from a different production date than the original, so it may have been a bad batch.

  5. #5
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    Default

    I know what you mean about the power button, I am currently on my third sensation this one feels so much better than the other two.
    However I am still having signal issues, the phone can't decide between gsm,3g and hsdpa, it switches randomly between them then ill have nothing for a couple of minutes then back to normal, I just hope HTC realise that this isn't just a few cases there's hundreds of people with the same problem all over the net but HTC keeps fobbing us all off with rubbish excuses.
    I loved all my other HTC's but this one majorly needs a fix.

  6. #6
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    Default Connectivity fails but still has Good Signal

    Maybe it is the same or an allied issue. I've had my HTC Sensation phone for 12 days and almost every day, at some point it ends up having no network connectivity. The symptoms are:-

    • Several bars of signal, so should be no issue. { Interesting post that it is associated with the phone being physically still for a long period. I have often noticed the issue when it has been on the bed side table over night.}
    • No H / 3G...etc. icon.
    • If I try to open a web page, the phone tells me there is no connectivity and to turn either Mobile Network or WiFi on. (Mobile Network is on. I haven't yet tested WiFi).

    Connectivity can be restored by either turning the phone off / on or just going to "Quick Settings" and turn "Mobile network" Off, then On again.

    I've also got some other issues:-

    1. Phone froze during SMS text input, then crashed and re-booted. Only once so far.
    2. USB connectivity is intermittent. Sometimes have to re-plug to be detected, although batter starts charging.
    3. USB Tethering only works occasionally.

    I called my carrier and they have given me a return authorisation. :-)

    I miss my HTC Desire, that went terminally to sleep a few weeks back. Prior to it developing intermittent crashes, it worked perfectly.

    OK. Now I'm unhappy again. Took my phone back to JB HiFi and was told they couldn't replace it unless Telstra tested it and confirmed it was faulty. So they took it for 3 weeks and performed tests that didn't test the functionality that I listed as malfunctioning. They pronounced it OK and I have it back.

    Guess what. It is still faulty :-(

    I'm investigating and documentign the issues a bit more, but don't know where to go next.
    Last edited by david386; 02-19-2012 at 08:25 PM. Reason: added results of returning phone!

  7. #7
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    Default

    I also have a problem with my htc sensation xe (beats earphone). I do not know how it happens but everyday my phone suddenly not getting any signal when I am in the same place where I get the highest signal. The only solution I got is resetting the phone. Please help, do anyone knows the signal issues here?

  8. #8
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    I have bought new HTC sensation XE before month, I have problem of weak signal in my office and also phone restarts automatically some time. I had not any problem of network signal in my last phone ( HTC touch2) for the same place.

    Please suggest solution or share if any one have same problem.

  9. #9
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    Default Update on Symptoms of Intermittent Tethering Failure

    I've been digging a bit deeper and now don't believe it is a signal strength issue, or in fact a hardware issue.

    Sometimes tethering fails initially and there is no Internet connectivity from the PC. Other times it connects ok, but connectivity ceases after an variable amount of time that may be minutes or an hour or two.

    I have used the CMD Prompt to:-

    1. look at the "ipconfig",
    2. ping the Default Gateway. Works fine even when there's no Internet connectivity from the PC.
    3. nslookup some hosts. Works fine, even when there's no Internet connectivity from the PC.

    What this means:

    I'm pretty sure that the phone is acting the same as a router in that it has a DHCP Server, a Port mapping router and a DNS proxy. The reported DNS Server is the default gateway IP address, which is typical of home routers.

    The phone still has Internet access, so when the PC queries the proxy, it fetches a response.

    What is failing is the routing function that maps port / IP from inside to outside and back, hence the lack of IP or even PING connectivity.

    None of this explains the phone's intermittent (about once a day) complete loss of network connectivity (no 3G or H) next to 3 bars of signal, but if you try and access the Internet with the phone's browser, it says, "No network connectivity , you must activate either Mobile Network or WiFi. On going to settings-->Wireless & Networks-->Mobile Network,
    If I turn it off, then on again, connectivity is restored.


    IP connectivity between the PC and Phone are obviously fine, or the DNS lookup would fail.

  10. #10
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    Default

    I want to cry! It has NOTHING to do with the Mobile Network or WiFi being enabled, because I can't connect to the Internet regardless which one is set up. It's like it isn't even attempting to connect, it's instantly saying 'No connection - retry'. The only short-term solution I have found is to restart the phone when this specifically happens, and the Mobile Network seems to magically decide that being on is indeed enough for it to work. I've never had a SmartPhone or Android, always stuck with trusty old, brick-built Nokias that don't even have a camera, and I see why that decision was clever now. Fucking overpriced, over complicated bullshit that doesn't actually fucking do ANYTHING it's designed to. Bullshit.

 

 

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