If you don't know how it do a soft or hard reset it can be confusing, since lots of installs and updates require one
A soft reset on the Touch simply restarts the device. To perform one just take your stylus out and poke the circle on the bottom of the Touch, it will restart
A hard reset on the Touch restores it to out-of-box status (removes all contacts, programs, settings, etc.). To do a hard reset hold the send and end keys (green and red hard buttons) and then poke the circle on the bottom with the stylus



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